FAQs
Shipping & Returns
How long does it take to process my order?
How long does it take to process my order?
Once we receive your order it will be processed within 24 business hours. Order processing operates Monday - Friday (public holidays excluded). Orders received after 3pm AEST will be processed the following morning.
How long does it take to receive my order?
How long does it take to receive my order?
Australian orders will be sent via Australia Post and will be delivered in 1 - 7 business days. All international orders are shipped via Australia Post International Tracked Shipping service and will be delivered in 7 - 21 business days. Above time frames are estimations and some variances in delivery times may occur. For more information please visit our shipping and returns page.
What is the process for returns and refunds?
What is the process for returns and refunds?
Mexast will only accept returns for damaged or faulty goods that are not opened. Due to dietary supplement regulations worldwide, we cannot issue any refunds for open packages - this includes customers who are not happy with the efficacy and/or taste of our products.
For more information please visit our Shipping and Refunds pages.
Do you offer Express Shipping?
Do you offer Express Shipping?
Yes, we offer Express Shipping for all of our Australian Customers. Simply select the Express shipping option at the checkout and your order will be processed as a priority. Express shipping delivery times are approximately 1 - 3 business days.
Product FAQs
Where are your products made?
Where are your products made?
Our products are made in Australia with local and imported ingredients.
Are your products Halal certified?
Are your products Halal certified?
Yes, our collagen products are Halal certified.
Do your products contain any artificial colours, flavours or sweeteners?
Do your products contain any artificial colours, flavours or sweeteners?
No, they do not. Mexast only uses natural colours, flavours and sweeteners
Are your products gluten-free?
Are your products gluten-free?
Yes, all of our products are gluten free.
Is your packaging recyclable?
Is your packaging recyclable?
Our packaging is recyclable (excluding individual sachets and pouches).
Subscriptions
What are Subscriptions?
What are Subscriptions?
Our Subscription service allows you to have your favourite collagen products delivered to your door automatically and on your desired schedule. You can choose your Subscription to be automatically processed every 1, 2 or 3 months. There is no obligation and you can change or cancel your Subscription at any time.
How do I set up a Subscription?
How do I set up a Subscription?
To register for our Subscription service simply select the “Subscribe & Save” option on your favourite collagen product/s and choose your delivery schedule (1, 2 or 3 months). Once your product and delivery schedule have been selected you will be taken through the checkout process and your payment option can be selected and your Subscription order will be processed. Please make note that the payment option you select (Debit Card, Credit Card etc) will be charged automatically on the delivery schedule you have selected.
How do I manage/change my Subscription?
How do I manage/change my Subscription?
Your Subscription can be managed from your customer account by selecting “Manage your subscriptions”Within your Subscription account you can change products, delivery schedules, payment methods, shipping addresses and also view upcoming orders.
Can I use further sale discount codes on my Subscription?
Can I use further sale discount codes on my Subscription?
No, further discounts can be applied to Subscription purchases.
Can I cancel my Subscription?
Can I cancel my Subscription?
Of course. Your subscription can be cancelled at any time by logging into your Subscription account dashboard and selecting the cancel subscription option.
Are Subscriptions available for all countries?
Are Subscriptions available for all countries?
Our subscription service is available to all customers around the world.
Can I Subscribe to multiple products?
Can I Subscribe to multiple products?
Yes you can subscribe to multiple products. Add all the products you want to your Subscription by hitting the “Subscribe & Save” button. Your savings will be applied to your shopping cart when you check out. You can also change or add additional products to your Subscription from your Subscription management account.
What benefits do I get from a Subscription?
What benefits do I get from a Subscription?
With your subscription account, you can get discounted products and also enjoy free shipping on every order.
Collagen Sources
Where is your Collagen sourced from?
Where is your Collagen sourced from?
Our Bovine Collagen Peptides are sourced from grass-fed, pasture-raised sources in Australia and Germany.
We pride ourselves on only working with suppliers who adhere to the sustainable and ethical production of collagen peptides and who also ensure the raw materials used are of the highest quality.
Why grass-fed Collagen?
Why grass-fed Collagen?
Grass-fed pasture-raised cattle (unlike grain-fed cattle) can freely roam and graze, resulting in a healthier, more natural diet for the cattle. Our grass-fed bovine collagen is derived from an environment free of toxins including antibiotics and other drugs. The grass-fed cattle are raised in a healthy, happy environment that uses ethical and sustainable farming practices which results in the highest quality collagen.
What types of collagen are there?
What types of collagen are there?
There are around 28 different types of collagen that have been identified.
The three most common types of collagen in the human body are type 1, 2 and 3.
Type 1 accounts for about 90% of the body’s total collagen content and is found in the skin as well as bone.
Type 2 is found in cartilage, which is the connective tissue that works to protect bones and joints.
Type 3 is a major component of skin as well as muscles, ligaments, tendons and blood vessels.
What are Hydrolyzed Collagen Peptides?
What are Hydrolyzed Collagen Peptides?
Hydrolyzed Collagen Peptides are “normal” collagen proteins that have been broken down into shorter chains of amino acids, making them more easily absorbed by the body.
Is collagen dairy and lactose free?
Is collagen dairy and lactose free?
Yes, our collagen ingredient is dairy and lactose-free. However, please note that our Glow Shakes do contain dairy. If you're looking for a completely dairy-free option, we recommend choosing from any of our other products.
Is collagen suitable for vegans?
Is collagen suitable for vegans?
Collagen is derived from animal sources therefore not suitable for vegans.
Collagen Q's
What is Collagen?
What is Collagen?
Collagen makes up about one-third of the protein in our body. It’s what keeps our skin supple, hair shiny, nails strong and joints moving freely. In fact, up to 75% of our skin is made up of collagen – it’s a major component of the integrity of the outer extracellular matrix (aka what gives you smooth, healthy and glowing skin).
Collagen can also be found in bones, teeth, tendons, blood vessels, cartilage and even in our digestive tract. It’s a pretty amazing protein and essential to keeping us strong and healthy.
Is collagen safe for pregnant and nursing mothers?
Is collagen safe for pregnant and nursing mothers?
Yes, our collagen is perfectly safe for both pregnant and nursing mothers. If you do have any specific individual concerns we suggest seeking the advice of your local general practitioner.
Can children take Collagen?
Can children take Collagen?
We recommend speaking to your child's doctor before introducing collagen into their diet, as nutritional requirements will vary.
How long should I take Collagen for?
How long should I take Collagen for?
As you age, your body’s ability to produce collagen diminishes. Taking a collagen supplement helps to boost these natural collagen stores.We recommend taking collagen continuously for the best results and to maintain a healthy lifestyle.
How many grams of collagen should I take?
How many grams of collagen should I take?
We recommend taking 10-15 grams of collagen per day for visible results. Up to 30 grams per day is advised for fast-tracked results.
However, even 5 grams of collagen per day has been shown to produce beneficial results to an individual's overall health and wellbeing when taken over a sustained period.
How do I take collagen?
How do I take collagen?
Collagen can be added to hot or cold liquids such as water, tea, coffee and smoothies. Collagen can also be added to your morning oats and baked into cakes or biscuits for a delicious snack.
When can I expect to see results from taking collagen?
When can I expect to see results from taking collagen?
Individual results may vary depending on lifestyle however visible results are expected in 28 days on average when consuming 15 grams of collagen or more per day.